Ashley is the manager at this location she very disrespectful who want to pay over a hundred to be cures out by the manager after a massage Ashley tried to over charged me for services I don't received she told me if I report her it will go to her and she will throw it away I will never never come to a disrespectful places like this one run while you a head, had to call out the New Orleans NOPD police for HELPPP
Best massage I've had in a long time. Rob was excellent and actually listened to me. I'll be back for sure.
I purchased a $180 gift card during holiday season. Uses it once w/ my Sister-friend who was in town from South Africa. As we were talking, I was "fast talked" into my gift card turning into a membership for 3 months. Having a busy schedule serving youth. I was looking forward to enjoying s much needed facial & massage. Only to be informed I was a few days late on the membership & lost the remainder of my $130 credit. They saw in the computer where I had purchased a gift card & REFUSED to honor it as such. The customer service was HORRIBLE & did NOTHING to accommodate me as a customer that had paid for a gift card. I will NEVER...NEVER....NEVER give Massage Envy one cent of my money or take anyone I know there EVER!
Shannon Vasey I'm beyond happy about your reveiw. I recently was hired and was beyond happy about my experience,but it was shortly ruin by a horrible management. I was told I could ask the hiring manager any questions I had. Well before I graduate plenty of Massage Envy Therapist came to my school of course, I had alot of questions. I asked about pay and how everything worked. Well I asked the manager that I just had a question , but it has come to my attention that im getting paid less then therapist with my same experience and I just wanted to know why. Everything went down hill after that!!! She basically told me they no longer need my service and she dont feel comfortable hiring me any more. I was outrage,hurt, and shock. I didnt even work on a client. And was already fired!! Just because I advocated for myself. Now Louisiana Law states I have every rite to ask about my pay but still I was let go. Its crazy because we all was told dont go to Envy they dont treat their employees rite. I still gave them a chance and look at me. All I can say is lead therapist Robert is wonderful. Thats the only great thing I have to say. They say its a shortage of therapist and I see why. We pay 16,000 for school why would we except basically fast food pay!!! It was inexcusable the way I was treated. Sorry if my message is all over the place. But its still a shock to me!!!
I wish I could give a review based on their massage services but I can't get them on the phone to even make an appointment. We are in New Orleans from out of town for our anniversary and I wanted to send my husband for a relaxing massage. We went to their website 9/2 and filled out the "Request an Appointment" around 5:30pm and it said we would be receiving a phone call soon. When our flight landed in New Orleans around 7:15pm we had yet to get a call, but since we were unavailable on a flight we thought no problem. We called the number twice and no-one answered the phone leaving 1 message to try and get call back. On 9/3 at around 7pm I sent a message on Facebook messenger explaining how we had tried contacting them to make appointment, that message was received, read without a response. As of now 9/4 at 9:15am we have yet to be able to get in touch with this business and will take our business elsewhere. I've never had an issue of a business ignoring requests like this.
***update*** we DID fill out the form on the online portal...2 days ago before this response was posted and still no response. Unbelievable!!
Massage Envy Uptown is a US Beauty Salon based in New Orleans, Louisiana. Massage Envy Uptown is located at 5300 Tchoupitoulas St, New Orleans, LA 70115, USA.
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