Tech problem lasting over a month now. Called, emailed, chatted and even went to store to resolve and continue to be ignored. I cannot see my orders, nor can I do returns in the store with a receipt. Extremely poor customer service from customer care online. I will say that Lakeshia was very good and patient with my returns and it is not her fault that this have been ignored for so long.
This is a nice, clean store. Had a minor issue but checked my receipt, went back, and had it straightened out with no headaches! Good employees overall
Unrealistic expectations does not make a fair one star review
excellent selection of stores and varying prices
Just leaving the store with my Mom and she found 3 pairs of shoes that she wanted to purchase. 1st pair was priced at 89.90 the second at 27.90 and the third at 0.1 also wanted to purchase finger nail polish at 7.98 and two Kiehl's lotion at 24.95 a bottle. I get to the register to purchase all items and the 0.1 pair of shoes came back with an issue. The young lady said nothing to me but called someone on the radio assuming a Manager. Once 5 minutes passed, I asked is there a problem and she said the shoes are not thee right price. I informed her that the shoes was priced for 0.1 and clearly you could tell that a worker added that sticker because it was hard for it to come off..... After some time was waisted a Manager named Destiny was on the very next register and told me that the shoe was not 0.1 but 47.00, as I explained to the first young lady the price was there and that is what I should pay....Ms. Destiny the Manager informed me that she would not be selling me the shoe that clearly a worker scanned the 0.1 and I need to pay full price. I informed her that she needed to call someone over her to explain to me why I was not paying the 0.1 that was on the shoe. I spend a lot of money at this Norstrom Rack and the Norsstroms when I am out of town and never had a problem. Destiny told me she would be back and that she was going to get someone or call....when in fact 10 minutes later after I cancelled my purchase she returned holding up more customers but by than I decided nothing from this store and to find out that she didn't call anyone over her.... This is a shame and I will not shop at this store anymore...... Awful customer service.....
Picked up some good deals. Staff was helpful but stayed out of the way to allow for undisturbed browsing. As usual men's selection nowhere near as big as women's.
But can I please add how 10 cent shoes person below had me laughing...girlll, you can't get shoes for ten cents at Goodwill, you aren't going to roll into Nordstrom Rack and claim a VERY clear mistake is what you should pay
The Outlet Collection At Riverwalk Nordstrom Rack is a US Clothing Store based in New Orleans, Louisiana. The Outlet Collection At Riverwalk Nordstrom Rack is located at 500 Port of New Orleans Pl #245, New Orleans, LA 70130, USA.
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