Perfect in every way
The pedicure was a disappointment as well. She just applied a bit a of lotion with gloves on and scraped it off. My wife asked for either a design, or gel or something and was told there wasn't enough time. It was supposed to be a 50 minute one, she was done in much less time then that, and the pedicurist was just in a rush to leave.
I have more to say about this spa, but Google will only allow so many characters. I have screenshot the rest of my review and I will upload it as a photo. Hopefully my review will be of some help to you.
It was supposed to be a 50 minute swedish massage, it definitely did not last 50 minutes, and a good chunk of time was her just resting with hot towels on her back.
I called to ask if they had snacks there, was told they had fresh fruit available. There was a single apple there, and that's it.
That was all before even stepping into the spa. After arriving I decided to put the scheduling issues behind me. The ladies locker room was tiny. Only two bathrooms and one shower. So you must wait to use the bathroom or shower if they are occupied. The shower was infested with really tiny black shower worms called drainfly larvae worms. It was disgusting. I didn't use the pool but the hot tub was overly chlorinated. Even after I showered and mosturized my skin was super dry and I smelled like chlorine for 2 days. It was so potent someone commented on me smelling like chlorine. My friend had the same problem but her case was even worse seeing that she had no time to shower afterwards. My skin is still recovering. The hot tub area was infested with ants too. They crawled all over our towels and belongings while we were in the hot tub.
Got this for my wife and she was really disappointed. The pool was apparently not operating and pretty dirty, the whirlpool was also dirty, rusted, and not hot.
I'm giving a 4-star average for a 5-star massage and a 3-star pedicure I had in October of 2016. First of all, the spa itself is very pleasant and well appointed. My 60 minute massage with Pia was delightful; everything a massage should be. The "spa" pedicure, which I had high hopes for given the cost, was merely adequate. The private space is very nice and peaceful and the tech was very pleasant. Putting polish on, or even having a nice calf massage, isn't the reason I seek and enjoy a pedicure; it's the preparation and pampering to make the feet soft and smooth for a couple/few weeks that makes all the difference. That part of my service wasn't nearly as well-done or lasting as any I've had at a regular nail salon where there is a long row of fellow customers. The atmosphere alone certainly isn't worth the difference in price.
The fact the the lounge is right out side of the service rooms is very unfortunate. I could hear people chatting and laughing during my service. I tried to be quiet with my girls since I knew we could possibly be a disturbance but that kind of defeated the purpose of a girls spa day. It would make much better sense to have the waiting area across from the gym on the other side. They were also doing some cosmetic changes to the spa the day we were there. They were hanging artwork in the halls. It was a bit of a mess and loud. Not sure why They didn't opt to complete the job before the spa opened or after it closed that day. Nails were being hammered into the walls while patrons were receiving their services. It was even disturbing to those who weren't receiving services. Customers were complaining in the waiting area about the noise.
the woman that answers the phones is VERY RUDE. She also speaks TOO LOUD when she answers.
All in all, very disappointed.
No olive branch was extended to us for the mess up. It took three follow up calls before a staff member even said the words "we apologize for the inconvenience". Even so, there were no extra efforts to try and get our original date and time back and no offer of anything for our inconvenience. They truly didn't care. All that mattered was that their schedule looked the way they intended it to.
They also tried to get her to pay more at the end, despite it being paid for in full prior to the appt.
This is not a ideal spa for a big group. We only had 3 girls in our group and our services were lined one behind the other so we didn't have much time to catch up with each other or talk. It was "hi and bye" between services. We had to go out to dinner afterwards to chat. I asked if things could be scheduled better for us and the staff said it was nothing they could do. I was left for over a hour and a half to my own devices while my friend recived her service. One friend left because the gap in her services was so big. Another ended up purchasing a mani pedi out of sheer boredom. They don't have enough staff or rooms to properly accommodate a large party. We only had 3 people in our group, our first service started at 10am and the last didn't end until after 5pm.
I went here for girls spa day. I wanted to book our services on a Monday but was told there wasn't enough staff for us 3 girls and our services on a Monday. I was told Tuesday would be a better day. So made our reservations for Tuesday instead. I also requested that day off from work to attend. Nearly 3 weeks later after our appointment was set and confirmed. I received a call from from the staff saying that us 3 ladies have been bumped for a "hotel group" and we had no other choice then to rebook on another day. I was so disappointed I wanted to cancel it all together. But my 2 friends wanted to move forward. When trying to reset the day I was told that Monday was available (the day that I originally wanted but was told it wasn't available due to their lack of staff.) I ended up having to choose that day because all of their other options were weeks away. Then I had to go through the trouble of requesting a different day off of work.
Balance Spa New Orleans is a US Spa based in New Orleans, Louisiana. Balance Spa New Orleans is located at 300 Poydras St, New Orleans, LA 70130, USA.
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