Let me start by saying that I absolutely love the Windsor Court Hotel and all of the dining facilities. It is beautiful, the staff is amazing, the food is delish, the service is bar none, and the atmosphere is luxurious. So, I expected the best from the spa.
Wonderf. hotel in New Orleans. Everything is beautiful, the staff is very friendly. Food and especially breakfast are amazing. Rooms are very luxurious (hall, kitchen, living room, bedroom, bathroom and dressing). Nice place to be at particularly during the carnaval period. New Orleans French Quarter is a must !
I had Imani. She was friendly and did a great job with the pedicure. But unfortunately when she got to the manicure she skipped the scrub, hand massage and paraffin wax. She also skipped 1 coat of polish which she asked me if that was ok and I said yes but I didnt realize until I left other things got missed too. I called the spa when I got back to my room and they were helpful and gave me a credit for the parafin but I'm still disappointed that I paid $55 to get my nails polished and buffed.
Wow. I had never had bad customer service at a luxury hotel. I will never go to the WC Spa again even with the discounts I've been getting by email. I will also share this story with any and all who ask me about the spa.
AMAZING!!! This spa is absolutely zen! The staff members go above and beyond, the products are wonderful and the best things you'll ever smell, and the facilities are extra cozy. Plus a beautiful pool area to relax after your services. LOVED IT!! Will most definitely be going back. Thank you all for your excellent service!
Afterward I took the card of the manager and emailed to express my displeasure and concern that the masseuse was not responsive. The massage was very costly at around $200 each which would not have been a problem if the experience was good. To add insult to injury the manager was defensive and not at all responsive. We emailed twice. She advised that I should have upgraded ahead of time to a deep tissue massage and never for once considered that I may be correct. She had no response to the fact that I asked twice during the massage for more pressure. As if paying an additional $20 or whatever was the issue. (If I can afford $400 for two massages clearly I am not worried about an upgrade.) I asked that she simply listen for other complaints about the masseuse or provide feedback, but she again advised that I was wrong.
We had a couples massage. The facilities and staff were courteous. The massage was very weak. The masseuse used almost no pressure. I asked twice if she would adjust and she did not. I am not a super muscular person so I don't know what was going on. I get regular massages and have not ever had this experience. My boyfriend's massage was great.
I love Beth! I honestly think she's the best manicurist on the planet! Great service and private area to make you feel relaxed, only bummer was that the steam room didn't work but the services were awesome! Thank you!
Spa At Windsor Court is a US Hair Care Studio based in New Orleans, Louisiana. Spa At Windsor Court is located at 300 Gravier St, New Orleans, LA 70130, USA.
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