Horrible experience! First time ever using this company and I'm sure it will be my last! Moving into my 1st apartment is suppose to be an exciting experience. Well uhaul has made this whole moving process a disgrace. I scheduled my reservation for 11:30 and when I got there they said they have it down for 12:00!! Ok whatever...I waited till. Then CAME BACK! And to my surprise they said the moved our reservation to a different location for 12. Sooooo why in the hell would u not tell me while I was there at 11:30. No email no text no call NOTHING!!! Drove to the Tulane location where the lady TOLD ME TO GO!! I even called In advanced to make sure they had it the lady told me yes and when I got there THEY DID NOT HAVE IT!i don't understand a business that is so unorganized. The lady at the gentility location was not even apologetic I am completely disgusting and no one seemed like they had a clue as to why I couldn't get my truck-thanks uhaul
I asked for a number to contact John’s boss and he directed me to a 1*800 number that was posted on the door. I then asked if they would accommodate us to get to Baton Rouge since it was there error, and he said probably not, then he suggested that we call UBER. John then flashed his name tag at us showing that he was the owner of that location and basically, he didn’t care if we were unhappy or not because nothing would be done. He even had the audacity to say good luck on getting the issue resolved or just speaking to someone to voice my complaint. I got the impression that John just don’t care about his customers or care about doing what is right by the customers. He even had a smirk on his face and then said “good-by Y ’all have a nice day” VERY DISSATISFIED, UPSET customer. I know that you should never say never. However, I am going to do everything in my power not to ever deal with U-Haul again
Wonderful ppl
Great customer service and great experience. No other dealer could find a 4x8 trailer and not only did John help me out he had a 5x8 which was ideal. He was a huge help!!
My fiancé and I sold our home in Baton Rouge in February 2017 and recently purchased a new home in New Orleans. The home in Baton Rouge sold fast, so we had to put our furniture in storage in Baton Rouge until we found a home to purchase in New Orleans. After closing on the property in New Orleans, we took time off from work this weekend to move the furniture from the storage in Baton Rouge to our new home in New Orleans. My fiancé called the U-Haul on July 25,2017, 6210 Chef Menteur Hwy. New Orleans, LA. and made reservation to pick up a super mover on Saturday July 29, 2017. However, the reservations were made for us to pick up the U-Haul in Baton Rouge at 5PM instead. BIG SCREW UP! When we walked in the U-Haul,6210 Chef Menteur Hwy., New Orleans, we were not acknowledging until the two associates finished discussing what they were going to eat for breakfast. When we were finally acknowledged by a gentle name John. John looked up our information and told us that the pick-up was scheduled at 5PM in Baton Rouge. John did not apologize for the error neither did he show any empathy.
The price was decent for the time I had the vehicle. The truck ran great, but of course was a little bumpy as all these trucks are and this is New Orleans, so there's bumps and holes around LOL.
A great location. I saw some bad reviews and wonder where these people thought they were going: a 5-star restaurant or a truck rental place. Employees handled the transaction smoothly, answered the questions I had, and while I was there, helped a few others two.
I'd definitely recommend the location. Well-kept and I was able to get in and out and move the bed I bought safely.
U Haul Moving Storage Of Gentilly is a US Moving Company based in New Orleans, Louisiana. U Haul Moving Storage Of Gentilly is located at 6210 Chef Menteur Hwy, New Orleans, LA 70126, USA.
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