I have managed casinos and hotels in Nevada and I have never seen this many issues in one visit. I was not even looking for these issues...my family had pointed them out to me. In the future I will not be staying here but at another location that I have had a better experience at.
We stay here at least once a year. The location is perfectly situated near the water and the quarter. The rooms are very clean and comfy. I had the best night of sleep in my bed last time. The staff is very friendly and provide excellent service. They even remembered my birthday! We'll keep going back!
-50 dollars.per night for amenities
Stayed at this hotel for one night while i & my husband drove from Texas to Florida, got to the hotel pretty late(2am). We had good first impression when we checked in since staffs were kind and friendly HOWEVER I am giving 2 stars because 1. Room was not very clean, found several random hairs on the bed sheets/dirty refrigerator 2. house keeper knocked(honesty it was more likely banging or trying to smash), at the door at 9am and asked me what time exactly we are going to check out. We were still in bed since we got there pretty late and it was very obvious that she woke us up, she never apologized to me. I felt like i did something wrong even though Check out time is 11am. I think that they need to put more efforts on their customer service. I have never experienced it in the past.
The staff are very friendly but...there were charges that were not disclosed prior to arrival.
Also, when we checked into the room the door was leaking oil or grease from the door close all the way down the door and the hot water handle in the sink was broken and would not stop spinning. The room and hallway had numerous black and other scuff marks along the baseboards and other spots. They will.also charge what ever card you give them over 400 dollars to see if you have enough money available to pay for the room.
This casino is really a mixed bag. I encountered friendly and knowledgeable dealers and pit bosses, and some that were just terrible. In general, 30% of the dealers were either very sullen or made significant mistakes. Over time every dealer will make some but I felt it happened much more frequently at this casino. This included incorrect card counts and payouts. The pit bosses were better but there were still gaps in professionalism. The hotel, however, was great. Front desk and staff were courteous and professional. The room was clean and comfortable.
Nice casino. Didn't go into hotel part. Playing floor was laid out nicely with most restaurants on periphery. Had a Starbucks too! We ate breakfast buffet here one day. It was good. I gambled several times over the week. Didn't go into any of the bars, but they looked nice. The pirate one had cute piratey decor. I did have a hot dog at the hot dog cart. It was pretty yummy. Bathrooms were really nice.
-42 dollars a night for vallet parking
Harrah S New Orleans Hotel is a US Lodging based in New Orleans, Louisiana. Harrah S New Orleans Hotel is located at 228 Poydras St, New Orleans, LA 70130, USA.
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