Pleased to stay at the hotel. Very clean and well maintained. Staff is friendly. Location is good but parking is expensive. Continental breakfast may be a good add on, if provided. Overall, satisfied with the stay.
Nice hotel, great views from upper floors of the French quarter. Friendly and helpful staff. Management very responsive to issues. Bed was comfortable and room clean. Issues with external noise, hotel does provide ear plugs. Executive Lounge has a decent breakfast, it also has games and a pool table.
Nightmare at JW Marriott New Orleans - bedbug and awful service
We came to stay for the day. We needed a different room to accommodate one of us. They said they would have another room ready shortly. Three hours later, they did still did not have the room ready. And instead of telling us "it'll take a while, please go do something." they kept saying it was "almost" ready and that we "just" needed to wait for housekeeping to clear it for them. The room was very nice, and the lounge was great. But we lost a huge chunk of our trip to New Orleans sitting around waiting because of the staff.
In walking distance of most of the sites in downtown New Orleans.
Great view of the city, clean rooms and friendly people. It's downtown so of course everything is expensive. Breakfast was $25 and parking was wasn't an additional fee. Not a cheap place at all but still nice. Slept great and was refreshed.
We stayed in JW Marriott for 7 nights (Room 2219) from Dec 9-16. When got up in the 6th morning, I felt itchy around the waist and found big patches by touching. I had a presentation at the convention center and rushed for it. At night, we examined and found 9 big and red patches around my waist, in group of 3. My wife had 1 on leg. My son 5 on leg, 4 of them in a line. We reported and a claim (type of incident: illness - bed bugs) was filed by an officer from loss prevention department. We were told that they will seal Room 2219 and the surrounding two, do the bug investigation the next morning, and contact us ASAP.
We flew back home early morning on Dec 16. All the baggages were placed in large plastic bags to prevent bringing any bed bugs or eggs to our home. No responses from the hotel and we called around the noon on Dec 17. The first man said he didn’t know the name of the guy who filed our claim, they didn’t get a report yet, they can do nothing and we need to wait… I told him we were living in panic of bed bugs. The second guy said the officer would be there after 3:30 and he will contact us. No call!!! Around 4, I called again, the supervisor answered me and told me to wait one more hour. After 5, no call again!!! I called and got that the report will be available tomorrow.
We WERE bitten when sleeping in 2219 in JW Marriott New Orleans. They spent 3 days just doing a bug investigation and finally get a report. Beautiful loss prevention work!
Around 5pm of next day, I got an email and a voicemail from Marriott claims service. “I received the report from the hotel and the pest inspection was negative for bed bugs or bugs of any kind. I am so sorry you were bitten by something, but whatever it was, it was not in the hotel room.”
Jw Marriott New Orleans is a US Lodging based in New Orleans, Louisiana. Jw Marriott New Orleans is located at 614 Canal Street, (Driveway Entrance on 611 Common Street), New Orleans, LA 70130, USA.
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