We would like to stay at the Pavillon on our next trip to NOLA - if only housekeeping can get their act together.
Phone didn't work. TV service kept cutting in and out. Room service served food in these weird little picnic boxes. The staff was incredible. As far as location it is prime if you want to walk around and do touristy things. Personally, that isn't my favorite part of the great city of New Orleans, but it was an enjoyable stay.
I have been coming here every year for 3 years and have observed the difference between the current management and the previous management. I was pleased that the aesthetic of the hotel did not change dramatically even though the renovation did modernize it considerably. Some of the previous hotel staff remain, though our party does miss some of the ones who are no longer there. It feels like less of a family, but the service is still quite good.
My family and I were guests at the Le Pavillon Hotel from November 9-12, 2017 and we had an absolutely awesome time in New Orleans. The exceptional service that we received at the Le Pavillon, is one of the main reasons why our time in New Orleans was so amazing. I want to specifically recognize Manager, Ms. Paula Carter. She made sure that we were well taken care of and she was extremely understanding when we rescheduled our trip due to a family emergency. She is so courteous and professional and I am especially sensitive and grateful when it comes to outstanding customer service, because I try to do the same in my profession. If there is some type of compensation or special recognition that can be bestowed upon Ms. Carter, I would like to recommend that she receive it. It really is hard to get exceptional customer service today, so it is worth noting when it happens. My family and I will definitely be returning to the beautiful city of New Orleans, and because of our extraordinary treatment, we will be returning to your beautiful hotel as well. Also, as added bonus is that my 14-yeard old son, Caleb absolutely loved your PB& J bar. The only criticism that I have is that you may want to change the verbiage that the pool is heated on your website, since it's not. He was a little disappointed that he could not sample the pool.
Such a beautiful hotel! The lunch buffet I attended had enjoyable food, efficient service, absolutely wonderful staff that waited and prepared and prepared the meals, plus the atmosphere was simply perfection. By all means, get the cook to prepare a Pasta for you because it is wonderful! I will be going back next year. Also, the brunch on Sundays starts at 8:30 AM if the Saints are playing at the Superdome, so be mindful of that. They also serve Mimosas during those Sunday brunches.
Hotel location is great! The hotel itself is beautiful and the guest rooms were nice. Only disappointment was the house keeping. The duvet cover was creased and crumpled, looked as if it had not been changed since previous occupant. The closet light didn’t work.
The bathroom shelves were covered in dust and remained dusty thru out our 3 day stay. We used the hotel toiletries on the first day and then they never got replaced. All house keeping did was straighten the duvet, replace a few towels but not the face cloths and no vacuuming or cleaning the trash cans!!!!
We were there for a family wedding so returning to a dirty room after each days festivities - was annoying. I did mention this to the front desk and the lady said she gets a lot of complaints on the housekeeping staff so best to write a review.
Le Pavillon Hotel is a US Lodging based in New Orleans, Louisiana. Le Pavillon Hotel is located at 833 Poydras St, New Orleans, LA 70112, USA.
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