Great location in downtown New Orleans. Reasonable rates, especially if opting to use your own insurance, etc. Nice selection of new vehicles. Smaller is better for the narrow streets of NOLA.
Incompetent staff.
Go with another car rental company.
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Service was great, quick,friendly and the price for the value of car which was a jetta was outstanding. Would definitely use them in the future.
Had to wait another 2 hours until another car became available.
Other staff we encountered didn't want tobe accountable and Larry the manager basically ran away when confronted.... epic managemebt right there Larry, you're a winner - that's sarcasm if you couldn't tell.
Prebooked and paid.... no car to pick up....
Did not realize you have to have a major credit card on hand to rent a car here. Had no problem getting a car from OK to LA but was rejected for my return trip. Front desk associate was not sympathetic and did not make any attempt to apologize or help resolve the problem. We became stranded in New Orleans and had to pay an extra $700 to take a last minute flight home. To add to the poor customer service, she said she would not be able to refund us our prepaid reservation and to call the 1-800 number. We called and the first customer care associate hung up on us when we complained about the lack of help/care. When we finally got an associate that was helpful (total time on phone +/- 45 mins) he informed us that we would not recieve our refund for 5-7 days. It has now been 10 days and no refund has been given. I will never rent from Avis again. I also want my refund! YOU DO NOT DESERVE MY MONEY! And will never get another penny!
Josephine is poor and has poor excuses and doesnt know how to resolve problems and struggles to input credit card details which is a basic procedure for this line of work.
Anytime this place is open it is busy. It seems like they could use one or two more employees. Service is good enough, but watch your timeline for returning a vehicle because there is little to no grace period here. Also it is colocated with budget and sometimes you can make last minute changes from one to the other for either a cheaper deal or better vehicle. Being very polite and non demanding (have your id, credit card, etc.. ready to go) to the clerk helps immensely. All in all an okay place with a good location.
Avis Car Rental is a US Car Rental based in New Orleans, Louisiana. Avis Car Rental is located at 1317 Canal St, New Orleans, LA 70112, USA.
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