I rented a car online and even called to ensure I could rent the car. The guy I talked to on the phone Jeremy said no problem. I took a 1 hour bus ride and walked 30 minutes. When I arrived I was told there are no cars available and to try another place. While I was waiting, another 5 people came and left with the same problem. First and last time at Hertz. What a joke. DO YOUR JOB!
They were amazing!! The office was incredibly busy when I got there and they were handling about 10 guests between 3 guys. Even though there were frustrated customers, they were all still so happy and nice and helpful. CHRIS helped me out a great deal by working it out so that I could extend my rental and saved me a ton of money. I honestly had a great experience and had a great holiday, with hertz and Chris to thank for it.
I had an especially wonderful experience with Tatyana and Marlon. I was traveling alone and they went out of their way to make me feel comfortable.
Staff was lazy, incompetent, rude, and untrustworthy. I have had the misfortune of dealing with them 3-4 times now. Lied to me about my terms and conditions concerning multiple rentals set up by my insurance. Made me wait on average an hour and a half while one of the stooges went to retrieve the wrong cars. They talked trash about me without realizing I was in the room, and when they realized I heard them, refused to make eye contact. They also lied to my insurance company. I don't know if they understand that I also communicate with my insurance company and have easily witnessed how poor of a job Hertz is actually doing. Hertz had to tow the first rental car I got, and they lost it for 4 days. I will repeat, Hertz towed its own car and lost it for almost a week while charging my insurance for it. Then they started charging my personal account for it instead of my insurance when I still have double coverage for rentals on my insurance. I dealt with Marlon mostly. He's about as useful as he looks. Of the many hours I spent there waiting for them to figure out how to do their jobs, I did not see one customer receive decent service. Most were as displeased as me. I was kind of surprised at how all the customers were so angry the first time I went there, but the longer I had to interact with this branch, the more I understood. I cannot more strongly recommend taking your business elsewhere. They will not help you. They will not try to help you. They will do as little as they possibly can while leaving you on the hook.
The 5 star reviews are fake, look at the reviewers counts
I was treated well and I explained my situation well and the solutions he came up with will be the main and absolute reason I will stay as a Hertz customer globally.
So again, these guys at Hertz Convention Center made me so happy I actually wrote a review.
Thank you, merry christmas!
Before arriving there I called a Hertz number found on Google explaining that I need to change drop off locations and because of the holiday schedules. She was telling me of costs and times that were not explained to me when I rented the car and no contracts were shown to me on location to further showcase this in Glendale, CA.
Elena M. Redwood City Ca.
The gentleman who helped us return a car on 12/24/2017 was one of the most friendly and professional people I have ever met.
The most amazing experience at this Hertz location always. . The employees always go out of their way to greet you when renting a car and upon returning the car. I come to New Orleans often and always rent from this location.
I highly recommend this Hertz location.
Hertz is a US Car Rental based in New Orleans, Louisiana. Hertz is located at 901 Convention Center Blvd, New Orleans, LA 70130, USA.
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